Protect the order when the plan changes
Flow turns upstream decisions into fulfillment action, so the right orders get protected when supply gets tight or something goes wrong.
Vantage Flow is the order management agent in the Vantage suite. It connects supply changes to customer commitments and helps teams decide which orders to protect, reallocate, or reschedule, and how to communicate it.
What Flow brings together
Flow connects supply changes to customer commitments, so fulfillment decisions reflect both:
- Order prioritization based on customer, margin, contract, and service commitments.
- Allocation and reallocation when supply is constrained.
- Promise-date recalculation as conditions change.
- Fulfillment option comparison across nodes, carriers, and modes.
- Customer communication triggers for at-risk orders.
Why it matters
Too often, that happens in a hurry with incomplete information, and the loudest customer wins. Flow makes the trade-offs explicit and applies your business rules consistently, with humans approving the calls that matter.
What leaders ask about Vantage Flow
Practical answers to the questions that often shape the first conversation.
How does Vantage Flow decide which orders to protect?+
Using business rules you define, such as customer priority, contractual commitments, margin, and service targets, applied to current supply and capacity. Flow recommends or executes allocations within the authority you give it.
Does Vantage Flow replace our order management system?+
No. Flow works alongside your existing order management and ERP systems, adding allocation and prioritization intelligence.
How does Vantage Flow help customer service teams?+
It flags at-risk orders early, recalculates promise dates as conditions change, and triggers customer communication, so teams can reset expectations before customers have to ask.
Can Vantage Flow work with the other Vantage agents?+
Yes. Flow receives signals from Sense, supply changes from Plan, and sourcing decisions from Source, and carries them through to the customer promise.