Managing the People Side of Change.

Enable effective change across the organization.

Change Management

Realize incredible business value through an asset-led approach that keeps people at the core of the transformational journey. We leverage our propriety ADAPT® framework, customized per industry, to provide outcomes and sustain a competitive edge.


Key Challenges Reported by Business Leaders


Lack of Executive Sponsorship Support


User Role and Responsibility Ambiguity


Resistance to Cultural and Structural Change


Lack of People Involvement in the Change Journey


People Change Not on Pace with Business Change


Because every change is different, we tailor our approach to best fit each organization’s unique needs.

Strategic Change Assessment

Enabling a Future-Ready Ecosystem
  • Maturity Assessment
  • Organization Readiness Assessment
  • Technology-People Change Risk Assessment
  • Skill-Gap Analysis
  • Change Impact Assessment

Organization Design

Building a Rationalized Organization Design
  • Optimization Recommendations Integrated with Process and System Solution

Technological Implementations

People-Centered Approach to Realize Change Value
  • Audience Analysis
  • Stakeholder Engagement
  • Change Impact Assessment
  • Training and User Adoption

Enabling OCM COE Model

Agile Approach to Build Skill, Excellence, Flexibility and Cost Efficiency
  • Facilitate Change Organization Objectives
  • Develop Pool of Experts and Resources
  • Institutionalize Best Practices

User Adoption and Implementation Support

Driving and Measuring User Adoption at Speed and Scale
  • Measure Metrics Aligned to Business and IT
  • User KPIs to Achieve Expected Business Outcomes

Digital Learning

Comprehensive Learning Enablement
  • Best-in-Class Learning Advisory
  • Learning Modules
  • Learning Capsules Suited to the Culture
  • Knowledge Management

Managed Services

Holistic Model for Sustainability and Efficiency
  • Mechanism to Measure Adoption and Enable Continuous Improvement


Our Change Management Solutions Drive Measurable Business Value


Project Timelines Met or Ahead of Schedule


Training Before and After Go-Live


Early Identification and Mitigation of Risks


Increase in Employee Engagement


Decrease in Implementation Delays

Capability Overview

Because every change is different, we tailor our approach to best fit each organization’s unique needs.

Team Diversity & Domain Expertise

  • Cumulative team experience of 55+ years
  • Certified change management consultants with supply chain domain expertise
  • Extensive industry-specific experience
  • Diversified team background which adds value in building solutions

Global Experience

  • Managed 20,000+ users globally
  • Geographical outreach – 90+ countries
  • 150+ customer engagements from diverse industries

Assets & Accelerators

  • More than 100 enablers
    • User experience center
    • Custom solution-specific videos, training modules and other digital change management tools
    • Readiness assessment toolkit
  • Learning management systems, best-in-class and digital learning materials

Center of Excellence

  • Change advisory and establish CoE framework
  • Internationally recognized methodology
  • KPI monitoring and measurement
  • Comprehensive OCM toolkit
  • Change execution and governance

Insights & Resources

Explore these resources to learn more about our change management solutions.


Navigating Change: The Power of Diversity in Transformations

Diverse mindsets can be a catalyst for effectively navigating change. Here are five ways to infuse more diversity into your approach to change management.


OCM for SCM: Transforming the Technology Transition Zone

Implementing new technologies often represents a significant organizational shift. The key to success lies in effective organizational change management.


Powering Progress: Harnessing Diversity for Innovation

Diversity is a strategic advantage. It enables organizations to tackle critical challenges and plays a pivotal role in overcoming resistance to change.


Change Agents are Champions for Driving Change

They help an organization transform by guiding and influencing stakeholders through communication, engagement, training and feedback collection.


Characteristics of Change-Positive Leaders

Transformational leaders are change-positive. They embrace and envision change, communicate it, and make the process more engaging and transparent.

Case Studies

Global Household Products Manufacturer Improves User Experience and ROI

Change management-enabled shift in culture boosted user adoption, improved UX and delivered rapid ROI on the customer’s new procurement solution.


Debunking 3 Common Change Management Myths

To achieve sustainable change in any organization, it’s important to start by removing any misconceptions about what change management is (and is not).


Change Management is Constant and Necessary

There is no one-size-fits-all strategy that acts as a secret ingredient for driving change. However, these simple steps can help you establish change coherently.

White Papers

Change Management – Post-Implementation Adoption

While technology implementations last a short time, how users respond to the post-implementation changes ultimately determines project success – or failure.

 Thrive on Change

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