Managing the People Side of Change.

Enable effective change across the organization.

Change Management

Realize incredible business value through an asset-led approach that keeps people at the core of the transformational journey. We leverage our propriety ADAPT® framework, customized per industry, to provide outcomes and sustain a competitive edge.


Key Challenges Reported by Business Leaders


Lack of Executive Sponsorship Support


User Role and Responsibility Ambiguity


Resistance to Cultural and Structural Change


Lack of People Involvement in the Change Journey


People Change Not on Pace with Business Change


Because every change is different, we tailor our approach to best fit each organization’s unique needs.

Strategic Change Assessment

Enabling a Future-Ready Ecosystem
  • Maturity Assessment
  • Organization Readiness Assessment
  • Technology-People Change Risk Assessment
  • Skill-Gap Analysis
  • Change Impact Assessment

Organization Design

Building a Rationalized Organization Design
  • Optimization Recommendations Integrated with Process and System Solution

Technological Implementations

People-Centered Approach to Realize Change Value
  • Audience Analysis
  • Stakeholder Engagement
  • Change Impact Assessment
  • Training and User Adoption

Enabling OCM COE Model

Agile Approach to Build Skill, Excellence, Flexibility and Cost Efficiency
  • Facilitate Change Organization Objectives
  • Develop Pool of Experts and Resources
  • Institutionalize Best Practices

User Adoption and Implementation Support

Driving and Measuring User Adoption at Speed and Scale
  • Measure Metrics Aligned to Business and IT
  • User KPIs to Achieve Expected Business Outcomes

Digital Learning

Comprehensive Learning Enablement
  • Best-in-Class Learning Advisory
  • Learning Modules
  • Learning Capsules Suited to the Culture
  • Knowledge Management

Managed Services

Holistic Model for Sustainability and Efficiency
  • Mechanism to Measure Adoption and Enable Continuous Improvement


Our Change Management Solutions Drive Measurable Business Value


Project Timelines Met or Ahead of Schedule


Training Before and After Go-Live


Early Identification and Mitigation of Risks


Increase in Employee Engagement


Decrease in Implementation Delays

Capability Overview

Because every change is different, we tailor our approach to best fit each organization’s unique needs.

Team Diversity & Domain Expertise

  • Cumulative team experience of 55+ years
  • Certified change management consultants with supply chain domain expertise
  • Extensive industry-specific experience
  • Diversified team background which adds value in building solutions

Global Experience

  • Managed 20,000+ users globally
  • Geographical outreach – 90+ countries
  • 150+ customer engagements from diverse industries

Assets & Accelerators

  • More than 100 enablers
    • User experience center
    • Custom solution-specific videos, training modules and other digital change management tools
    • Readiness assessment toolkit
  • Learning management systems, best-in-class and digital learning materials

Center of Excellence

  • Change advisory and establish CoE framework
  • Internationally recognized methodology
  • KPI monitoring and measurement
  • Comprehensive OCM toolkit
  • Change execution and governance

Insights & Resources

Explore these resources to learn more about our change management solutions.


Change Agents are Champions for Driving Change

They help an organization transform by guiding and influencing stakeholders through communication, engagement, training and feedback collection.


Characteristics of Change-Positive Leaders

Transformational leaders are change-positive. They embrace and envision change, communicate it, and make the process more engaging and transparent.

Case Studies

Global Household Products Manufacturer Improves User Experience and ROI

Change management-enabled shift in culture boosted user adoption, improved UX and delivered rapid ROI on the customer’s new procurement solution.


Debunking 3 Common Change Management Myths

To achieve sustainable change in any organization, it’s important to start by removing any misconceptions about what change management is (and is not).


Change Management is Constant and Necessary

There is no one-size-fits-all strategy that acts as a secret ingredient for driving change. However, these simple steps can help you establish change coherently.

White Papers

Change Management – Post-Implementation Adoption

While technology implementations last a short time, how users respond to the post-implementation changes ultimately determines project success – or failure.

Case Studies

FMCG Redesigns Supply Chain Planning Organization Structure Post-IBP Implementation

Redesigned planning org structure, now aligned to new business processes and objectives, mobilizes talent, cuts costs and enriches user experience.

Case Studies

Project Lighthouse Transforms Procurement and Drives End-to-End Change Management

New indirect procurement platform automates routine tasks and leverages best practices. Change management improves process and tool adoption.

White Papers

Change Management – Five Steps to Achieve User Adoption

Change management can help smooth rocky transitions and increase the pace of change adoption. These five change management activities drive success.

 Thrive on Change

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